Employee Owned Since 2022 | Serving Chicagoland since 1996Support: 630-523-0220Sales: 630-526-8030Remote support
Managed IT services in Naperville, IL
Unlimited help desk and onsite support, proactive maintenance, Microsoft 365 management, and a named Client Success Manager, all in one fixed monthly agreement built for Chicagoland businesses with 20 or more people.
Fully managed IT
Hiring one internal IT generalist costs $75,000 to $100,000 a year before benefits, tools, and training, and that person still cannot cover the help desk, security, strategy, and after-hours emergencies alone. When they leave, your institutional knowledge leaves with them.
WEBIT gives you a full team for a predictable per-user rate. We monitor, patch, and document everything, answer the phone live, and show up onsite when something physical needs hands. Once we take over your network, it is our job to own everything in it and fix what is broken.
What is covered
Six services working together, so nothing falls between vendors.
Calls answered live in under 60 seconds, with an average response under two minutes. Engineers who already know your environment, by phone, email, or remote session.
Continuous monitoring, patching before vulnerabilities are exploited, endpoint management, and hardware lifecycle tracking so small issues never become outages.
Hardware swaps, cabling, office moves, and network work handled by a dedicated Field Engineer who knows your site before they walk in.
Teams, SharePoint, OneDrive, Exchange, and Intune: licensing, security configuration, user onboarding, and administration.
Add a vCIO to turn business goals into a clear, budgeted 18-month technology plan. No kickbacks, no upsells.
Every 90 days we review what is working, what changed, and what is next, with documentation audited before we meet.
Managed IT services is a model where a technology partner proactively manages your business's IT infrastructure, security, and helpdesk for a predictable monthly fee instead of billing by the hour when something breaks. At WEBIT, managed IT includes unlimited remote and onsite support, 24/7 monitoring and patching, Microsoft 365 administration, Security Essentials protection on every managed device, a named Client Success Manager, a dedicated Field Engineer, regular health assessments, and a CIS Controls security baseline. A vCIO with an 18-month technology roadmap, a vCISO, and managed compliance are available as add-ons. Onboarding is completed within 30 days, and every engagement is backed by a 90-day money-back guarantee.
Live calls are answered in under 60 seconds, every ticket is acknowledged within 15 minutes, and our average response time is under two minutes.
Yes. Co-managed IT gives your internal team escalation support, tools, security coverage, and strategic guidance, while they stay focused on the work only they can do.
A virtual Chief Information Officer is a senior advisor who aligns technology with your business goals, owns your roadmap and budget, and leads quarterly reviews. Every WEBIT managed IT client gets one at no extra cost.
If you are not satisfied with WEBIT in the first 90 days, you get every dollar back. No conditions and no negotiation.
Break-fix IT means you call a provider when something goes wrong and pay for each incident. Managed IT is a proactive model where a provider monitors, maintains, and secures your systems continuously under a monthly agreement. WEBIT moved from break-fix to managed IT in the early 2000s, well before most IT providers adopted the model. The difference matters because proactive monitoring prevents most incidents before they affect your business, while break-fix gives a provider a financial reason to let problems happen.
During the 30-day onboarding, WEBIT audits your current IT environment, documents every system, application, and configuration, identifies immediate risks and gaps, and moves your support over to WEBIT's team. You receive a current-state report and a prioritized remediation plan. If you add a vCIO, that work becomes the foundation of your 18-month technology roadmap. Your team keeps working without interruption throughout the process.
Two new clients per month. Maximum.
Every conversation starts with an honest look at where you are today. No pressure, no pitch deck, and no obligation.
Support line: 630-523-0220 | Main: 630-870-1088
From the Learning Hub
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