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Free MSP self-assessment

Should I switch MSPs? Take the two-minute self-assessment

Unhappy with your IT provider but not sure it is worth the disruption of changing? Check the statements that are true today and get a straight answer.

Check every statement that is true today

Be honest. This takes about two minutes and nothing is saved unless you ask us to email your results.

Red flags0 of 12

How it works

The red flags that matter most

Some problems are annoying. Others put your business at risk. Slow response is frustrating, but not knowing whether MFA, EDR, and backups are in place is dangerous. Not having your own admin passwords and documentation means your provider controls your business in a way they should not.

The assessment weighs those critical flags more heavily than day-to-day frustrations.

Next steps

Before you switch

Get your admin credentials, documentation, and network diagrams in hand first. Read your agreement for notice periods and termination terms. Then line up the new provider before you give notice, so there is overlap and no gap in coverage.

Our guide on how to switch IT providers without downtime walks through the full transition plan.

FAQ

Should I Switch MSPs? Self-Assessment: common questions

How do I know if my MSP is the problem?

Look for patterns rather than single incidents: slow responses, recurring problems, surprise invoices, and no strategic conversations. If several apply, the provider is usually the problem.

Is switching IT providers disruptive?

It does not have to be. With overlap between providers, secured credentials, and a planned cutover date, most organizations switch without downtime.

How long does switching take?

Plan for 30 to 90 days, depending on your notice period and how much documentation your current provider hands over. WEBIT onboarding takes about 30 days.

Will WEBIT tell me to switch even if I should not?

No. If your provider is doing the basics well, we will tell you. We only take on two new managed clients per month, so we want the right fit.

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Two new clients per month. Maximum.

Want an owner to walk through your results?

Thirty minutes, no pressure. You will leave with a clear next step, whether or not we end up working together.

Your results

Where should we send your results?

We will email your results so you can share them with your team. A WEBIT owner may follow up to answer questions.