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Support effort follows people, while security and maintenance follow devices. Pricing each on its own unit means a 40-person office with 45 computers pays less than one with 120, instead of everyone paying the same blended rate.

Nothing. Every client gets a named Client Success Manager for service reviews, billing questions, and escalations at no charge.

Zero Trust EDR, endpoint management, application allowlisting, DNS filtering, and vulnerability management on every workstation and server. It is included with every device and cannot be removed, because it is the baseline we need to protect you.

No. Every agreement is month-to-month, with no term commitment.

Onboarding is a one-time fee, typically about one month of service, invoiced when you sign.

Three things, and only these: a 5% increase on each agreement anniversary, quarterly reconciliation when your user or device counts change, and pass-through of vendor price changes such as Microsoft licensing.

Projects such as migrations and office moves, hardware, Microsoft 365 licensing, and after-hours or emergency work outside your support level. Everything is quoted and approved before work begins.