Employee Owned Since 2022 | Serving Chicagoland since 1996Support: 630-523-0220Sales: 630-526-8030Remote support
IT support in Naperville, IL
WEBIT provides IT support, cybersecurity, and IT strategy for businesses and nonprofits in Naperville and across DuPage County and the western suburbs. Naperville is our home. Our office is here, and we have served this community since 1996.
WEBIT in Naperville
Naperville is where WEBIT started in 1996 and where our office still is. For Naperville organizations that means the shortest possible trip for a Field Engineer and a team that already knows the local office parks, the I-88 corridor, and the downtown business district.
Fully managed IT
Want to hand off IT completely? WEBIT becomes your IT department. DuPage County is home base for WEBIT. Our office is in Naperville, so our engineers know these corridors, these office parks, and a lot of the businesses in them. Our managed IT services cover the day to day and the long term, with one month-to-month agreement.
Unlimited remote and onsite help from real people. Live calls are answered in under 60 seconds, and every ticket is acknowledged within 15 minutes. Every client gets a dedicated Field Engineer.
Security Essentials comes on every workstation and server: Zero Trust EDR, application allowlisting, DNS filtering, patching, and vulnerability management. Every client is baselined to the CIS Controls.
A named Client Success Manager, regular health assessments, and optional vCIO and vCISO leadership, so your technology budget and roadmap are decided on purpose.
Co-managed IT
Have an internal IT person or team? WEBIT works alongside them instead of replacing them. We take the help desk overflow, after-hours coverage, security monitoring, and projects your team never has time for, and your people keep ownership of the environment.
Common co-managed setups include Tier 1 and Tier 2 help desk for your end users, 24/7 security monitoring, ticketing system licenses for your staff, and project engineering for migrations and upgrades. Estimate co-managed IT pricing.
More ways we help
Everything below is available on its own or as part of a managed agreement.
Microsoft 365 threat detection, email security, MFA, SIEM, and security awareness training. Explore cybersecurity.
Microsoft 365, cloud infrastructure, and image-based backup with offsite and disaster recovery storage. Explore cloud.
Workflow automation built, hosted, and maintained by WEBIT, plus practical, safe AI adoption. Explore automation.
vCIO and vCISO leadership, managed compliance, and project engineering. Explore strategic IT.
Why WEBIT
Live calls answered in under 60 seconds. Tickets acknowledged within 15 minutes. When something breaks, you reach a person who can help.
Since 2022, the people who answer your call own the company. They are invested in getting it right.
No long-term contract. You stay because the service is good, backed by a 90-day money-back guarantee.
We cap growth on purpose so every new client gets a real onboarding, not a rushed handoff.
We do not take commissions from vendors, so our recommendations are about what fits you, not what pays us.
IL compliance
Illinois organizations have extra obligations under the Biometric Information Privacy Act (BIPA) and the Personal Information Protection Act. If you use fingerprint time clocks, badge systems, or store customer data, your security program needs to account for both.
WEBIT also supports HIPAA, the FTC Safeguards Rule, PCI DSS, CMMC, NIST CSF, and SOC 2 through Managed Compliance, with policies, evidence collection, and audit support. Every client is baselined to the CIS Controls from day one.
Service area
WEBIT also supports organizations across DuPage County and the western suburbs. See every city we serve.
We know the tools, regulations, and busy seasons of the industries we support.
FAQ
Yes. WEBIT provides remote and onsite IT support to organizations in Naperville, IL. As-needed onsite visits for problems are included in every managed agreement, and scheduled onsite days are available if you want a regular presence.
Live calls to our help desk are answered in under 60 seconds, and every ticket is acknowledged within 15 minutes. Most issues are solved remotely, and a Field Engineer comes onsite when a problem needs hands on it.
Yes. WEBIT is headquartered in Naperville and has served Naperville and Chicagoland since 1996. WEBIT has been 100% employee-owned since 2022.
WEBIT publishes its pricing. Support is priced per computer user, with security priced per device, and you can build a detailed estimate in about two minutes with the managed IT calculator. Agreements are month-to-month with a 90-day money-back guarantee.
Yes. Co-managed IT pairs your internal IT staff with the WEBIT team for help desk overflow, after-hours coverage, security monitoring, and projects. Your team keeps ownership of the environment.
Two new clients per month. Maximum.
Thirty minutes with an owner. You will leave with an honest read on your environment, whether or not we end up working together.
Support line: 630-523-0220 | Main: 630-870-1088
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Skip the back and forth. Pick a 30 minute slot with one of our owners and we will come prepared.
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