Managed IT services pricing for a Chicagoland business with 20 to 200 employees is set per person and per device, and WEBIT Services publishes its rates: support starts at $89.99 per computer user per month, plus a per-device fee for endpoint management and security. The published example on the pricing page puts 25 computer users and 5 email-only users, with 30 workstations, 2 servers and Security Advanced, at about $3,673 per month on the Essential support level.
That works out to roughly $147 per computer user once devices and security are included. The sections below show what moves that number, what the monthly rate covers, and what to check before you sign anything.
What do managed IT services cost per user in 2026?
Managed IT support costs $89.99, $129.99 or $229.99 per computer user per month on the three published support levels, and the only difference between them is when the help desk is staffed. Every level includes the same team, tools and standards.
| Support level | Help desk hours | Managed IT, per computer user per month | Co-managed IT, per end user per month |
|---|---|---|---|
| Essential | Business hours | $89.99 | $69.99 |
| Priority | Business hours, plus after-hours emergency support 5 PM to 10 PM weekdays and 6 AM to 10 PM weekends | $129.99 | $99.99 |
| Always On | 24/7/365 for any issue | $229.99 | $189.99 |
Co-managed IT is the lower-priced option for a business that keeps an internal IT person and wants a team behind them for help desk overflow, security and tools. Device fees for endpoint management and Security Essentials are added on top of either model. The co-managed IT calculator gives an all-in estimate for businesses with an internal IT team.
What the monthly rate includes
A managed IT rate should cover the day-to-day work of running and protecting your technology. The published price includes:
- Unlimited help desk support, remote and onsite, with no per-ticket fees
- Live calls answered in under 60 seconds
- A dedicated Field Engineer and a named Client Success Manager
- 24/7 monitoring, patching and maintenance
- Security Essentials on every device
- Microsoft 365 administration
- 30-day onboarding
- A 90-day money-back guarantee
Security Essentials is WEBIT’s baseline security package that puts Zero Trust EDR, endpoint management, application allowlisting, DNS filtering and vulnerability management on every workstation and server. It cannot be removed from a device, since it is the minimum protection the service depends on.
Costs that sit outside the monthly rate
Projects, hardware, software licenses and after-hours work beyond your support level are billed separately, and each one is quoted and approved before work begins. Plan for these in your budget:
- Onboarding: a one-time fee, typically about one month of service, invoiced at signing
- Projects: server replacements, migrations, office moves and network redesigns
- Hardware: sourced at cost with no markup
- Microsoft 365 licensing: paid separately from the support rate
- Optional add-ons: advanced security, vCIO and vCISO advisory, compliance programs and backup
Three things can change the price after you sign: a 5 percent increase on each agreement anniversary, a quarterly reconciliation when your user or device counts change, and pass-through of vendor price changes such as Microsoft licensing. Every agreement is month-to-month, with no term commitment.
Why managed IT is priced per user and per device
Support effort follows people, while security and maintenance follow devices, so pricing each on its own unit keeps the bill tied to what you actually use. A 40-person office with 45 computers pays less than a 40-person office with 120 computers, where a single blended rate would charge both the same. Servers carry a higher device rate than workstations, email-only staff have their own lower user rate, and shared mailboxes cost nothing. The guide to per-user and per-device pricing walks through which model fits which kind of office.
What drives your managed IT price up or down?
Six variables set the monthly number for most businesses:
- Computer users. The largest line item for most offices.
- Devices. Workstations and servers each carry a device fee, with servers higher.
- Support level. Business hours, extended hours or 24/7 coverage.
- Security add-ons. Advanced protection beyond the Security Essentials baseline.
- Backup. Priced by what you protect and how long you keep it.
- Advisory and compliance. vCIO planning, vCISO leadership and compliance programs.
The Verizon 2026 Data Breach Investigations Report found ransomware in 48 percent of breaches, and exploited software vulnerabilities were the way in for 31 percent. Across organizations of all sizes, IBM’s Cost of a Data Breach Report 2026 puts the average breach at $4.99 million, a 12 percent rise over the prior year. A quote that looks cheap because it leaves out patching, endpoint detection or backup shifts that risk back onto you.
How does managed IT cost compare with break-fix and an internal hire?
Managed IT gives you a full team for one predictable rate, where break-fix bills per incident and an internal hire covers one person’s hours and skills.
| Model | Typical cost | What you get |
|---|---|---|
| Break-fix | $1,200 to $2,500 per incident | Repairs after something fails, with no monitoring in between |
| Internal hire | $75,000 to $100,000+ per year, before benefits, tools and training | One person, with no 24/7 coverage, security operations or vCIO strategy |
| Managed IT | One per-user and per-device rate | A team covering support, security, strategy and infrastructure |
These ranges come from the published cost comparison on the pricing page. The full side-by-side, including co-managed support for businesses that already employ IT staff, is on the in-house IT comparison page.
Five questions to ask before you sign a managed IT agreement
Most quotes that look alike on the first page differ in the details, so ask every provider the same five questions:
- Which costs are per user, which are per device, and what does each unit include?
- What hours does the help desk cover at this price, and what does after-hours work cost?
- Is there an onboarding fee, and how is it calculated?
- How much can the price rise each year, and what else can change it?
- How long is the term, and what does it cost to leave?
The guide to comparing managed IT quotes covers the fine print behind each question.
How WEBIT Services prices managed IT
WEBIT Services publishes every per-unit price from its 2026 price book, so you can build an estimate yourself before you ever talk to anyone. The managed IT calculator gives you an all-in number in about two minutes, and a 30-minute proposal meeting confirms your counts and scope so you leave with a fixed price in writing. The company takes on a maximum of two new clients per month, and every agreement carries the 90-day money-back guarantee. The managed IT services page lists everything each agreement covers.
